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Customer Satisfaction through ChatGPT - is it a reality?

ChatGPT is the talk of the town, and for a good reason. As one of the most advanced language models in the world, it has sparked a new era of artificial intelligence revolution. With the ability to understand natural language and hold human-like conversations, ChatGPT has created a hype like never before in the AI landscape.

Conversation with ChatGPT on example product page

Its true potential on applications from improving customer service to revolutionizing education has just begun to show it’s face, in near future Customer Satisfaction will be tied to properly implemented ChatGPT-like solutions in one’s company.

In the past, chatbots have been notorious for frustrating customers and negatively impacting their satisfaction. Many earlier chatbots lacked the ability to understand natural language and provide human-like responses, leading to inaccurate or irrelevant answers. As a result, customers often felt frustrated and annoyed, leading to a negative perception of the brand. Moreover, some chatbots were programmed with limited options, leaving customers with no choice but to seek assistance from a human representative.

“I’m sorry, I didn’t understand you. Could you please rephrase your question?”- so common, yet so damaging to relationships with your clients.

ChatGPT: Almost Human, But Flawed

The biggest flaw in ChatGPT is really human in nature — it answers very confidently on topics it doesn’t have any knowledge about. Context is something that we acquire and spend naturally, but the AI has extremely limited attention span in comparison. Wrong suggestions could tarnish a company’s reputation, for example when wrongly guiding product repairs or offering something unintended for the customer.

Providing confidently wrong answer to product question

To address the issue of missing context in ChatGPT’s responses, a solution is to provide the language model with access to existing knowledge sources that are relevant to the company and its products. By doing so, the AI can use this information as a basis for its responses, combining its impressive language processing abilities with accurate and specific knowledge about the company. This approach allows for a more tailored and personalized customer service experience, which is crucial for building trust and loyalty.

Additionally, having a strong foundation of knowledge sources helps ensure that the AI doesn’t provide inaccurate or misleading information to customers, which could damage the company’s reputation. Overall, combining ChatGPT’s language processing with existing knowledge sources is a powerful way to enhance customer service and provide an optimal experience for customers.

A simplified look on new, hybrid chatbots possible with ChatGPT

We believe in it. That’s why we offer exactly that solution in our latest chatbot platform. Customers are the core of any business and high satisfaction will bring them back again. The revolution is happening now.

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